Updated Aug 7, 2026
By accessing, establishing a tenant workspace, downloading monitoring agents, or interacting with the QS Assets platform, you explicitly agree to compile and maintain compliance with these Terms of Service. If you act on behalf of a corporate entity, you declare and warrant that you hold legitimate administrative authority to bind said entity to these constraints.
QS Assets is a comprehensive IT and non-IT active asset discovery, network monitoring, vulnerability scoring, and service desk management SaaS framework operated by NeurQ AI Labs Private Limited. The service scope encompasses:
Our platform is provisioned across structured pricing tiers:
Supports up to 5 discovered assets, 4 administrative user allocations, and standard priority community ticket boards. See pricing for paid tiers.
Unlimited assets, multi-node agent orchestration, customizable vulnerability rules, and direct engineers support SLAs.
Paid contracts are calculated chronologically monthly, quarterly, or annually. You may cancel at any time; access continues until the end of the current prepaid billing period. Mid-cycle cancellations for convenience are not pro-rated. Refund eligibility, method, and timelines are defined in Section 4 and the canonical Refund & Return Policy.
QS Assets is a digital SaaS product. There are no physical goods to return. A return means cancelling the subscription or paid order and, where eligible, receiving a refund of fees paid. The full policy is published at qsasset.com/refund.
Eligible refunds: billing errors or duplicate charges; failure to provision paid access or a platform defect preventing use of core features during the first 7 days of an initial paid subscription (request within that window); refunds required by applicable Indian law; and any refunds expressly stated in a signed enterprise order form.
Not eligible: pro-rated unused time after a voluntary mid-cycle cancellation; Free/Starter plans (no paid fees); SLA shortfalls (remedied by service credits, not cash, unless an enterprise agreement provides otherwise).
Refund method: Approved amounts are returned to the original payment method (card, UPI, net banking, or gateway settlement). If that instrument is unavailable, we process a bank transfer (NEFT/IMPS/RTGS) to an account you designate in writing.
Timeline: We acknowledge complete requests within 2 business days, decide within 5 business days, and initiate credit within 7–14 business days after approval (card/UPI networks may take longer to post). Request via contact@qsasset.com with invoice/transaction ID, tenant name, and reason.
Because the platform implements deep port, vulnerability, and SNMP scanning utilities, you must maintain absolute ethical boundaries:
You shall not attempt to breach tenant isolation layers, trigger Distributed Denial of Service (DDoS) simulations on our endpoints, script excessive API queries bypassing system throttling boundaries, or reverse-engineer binary agent distributions.
You retain absolute ownership, rights, and intellectual claims over all database entities, device coordinates, ticketing text, and tracking parameters uploaded, generated, or cataloged within your tenant space. NeurQ AI Labs does not establish any proprietary claim over customer datasets. We claim all intellectual property, copyright, and patent frameworks relating to our code, agent binaries, custom layout systems, and visual styling tokens.
While our engineering teams deliver extremely hardened environments (employing strict row-level multitenant locks, continuous database replication, and zero-trust firewall configurations), you recognize that absolute security does not exist. You commit to safeguarding administrative passwords, enforcing multi-factor verification across your administrator teams, and immediately notifying us at security@neurqai.com if you discover any local key leaks.
Professional and Enterprise tiers are governed by a strict 99.9% Uptime Commitment. The canonical SLA (credits, exclusions, and support targets) is published at qsasset.com/sla. In the event that monthly cumulative availability drops below this baseline, you are eligible for service credits applied to subsequent billing cycles:
This SLA excludes outages occurring due to scheduled platform maintenance announced at least 48 hours in advance, or catastrophic upstream network failures.
To the maximum extent permitted by applicable commercial regulations, the total cumulative liability of NeurQ AI Labs Private Limited for any direct legal claims, software anomalies, loss of operational telemetry, or downtime damages is strictly capped at the total financial amount paid by you in the twelve (12) months preceding the initiation of the legal claim. We are not liable for any indirect, consequential, or incidental operational losses.
You may close your workspace at any time. Upon termination, active data processing ceases immediately. We preserve your database records for a grace period of 30 days to allow comprehensive export of tracking configurations and ticket logs. Upon resolution of this grace period, all records undergo permanent zero-residual physical destruction.
These terms, platform access coordinates, and all regulatory declarations are governed by and construed in strict alignment with the laws of the Republic of India. Any unresolved commercial disputes or legal controversies arising from these policies shall be subject to the exclusive jurisdiction of the competent courts located in Lucknow, Uttar Pradesh, India.
For official contract notifications, legal processes, or to initiate a service credit verification claim under the SLA, please direct formal correspondence to our legal department: