Question 1

How do I set up QS Assets?

Accepted Answer

Sign up for Cloud SaaS (Starter free; Professional and Enterprise for scale). Enterprise subscribers can download the Linux appliance after login. Discovery agents are authenticated downloads — install packs are never public.

Question 2

How does pricing compare to ManageEngine or Freshservice?

Accepted Answer

Starter covers core ITAM and tickets like lightweight CMDB tools. Professional bundles discovery, NMS, SAM, and ITSM similar to ManageEngine AssetExplorer + ServiceDesk essentials. Enterprise adds SSO, NAC, change/problem, automation, and on-prem — closer to ServiceNow/Ivanti footprints without Flow Designer lock-in.

Question 3

Can the agent run on major operating systems?

Accepted Answer

Yes. The QS Discovery Agent runs on Windows (Service), macOS (LaunchDaemon), and Linux (systemd). It starts on boot and reports inventory and telemetry in the background.

Question 4

Does the platform work without installing agents?

Accepted Answer

Yes. Agentless discovery uses SNMP, SSH, WMI, and nmap to find and profile network devices without installing software on them.

Question 5

How is data secured?

Accepted Answer

Agent traffic uses TLS. Tenants get RBAC, MFA/SSO, Postgres row-level isolation, CSRF protection, and audit trails. The security program aligns to SOC 2 and ISO 27001 control objectives (independent reports under NDA when issued) and DPDP Act 2023 practices including DSAR. See qsasset.com/security — we do not claim certificates until issued.

Question 6

Can I deploy on-premise?

Accepted Answer

Yes. Use the Linux appliance installer (recommended) or Docker Compose. Air-gap bundles and offline .lic activation are supported. Contact sales for large private hub deployments.

Question 7

How does threat detection work?

Accepted Answer

Where agents are installed, the platform can surface USB insertions, open-port changes, file integrity changes, and unexpected software. Anomalies can raise alerts, feed NAC quarantine, and trigger automation rules.

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