Refund & Return Policy

1. Nature of the product

QS Assets is a digital SaaS / software service. There are no physical goods to ship or return. A “return” means cancelling your subscription or paid order and, where eligible under this policy, receiving a refund of fees already paid.

2. Cancellation (return of service)

You may cancel a self-serve subscription at any time from Settings → Billing, or by emailing contact@qsasset.com.

• Access continues until the end of the current prepaid billing period (monthly, quarterly, or annual).
• Mid-cycle cancellation for convenience does not trigger a pro-rated refund of unused days.
• Enterprise and on-prem / appliance orders follow the signed order form or proposal terms.

3. When refunds are available

We issue refunds in these cases:

• Billing errors or duplicate charges — full refund of the erroneous amount.
• Service not delivered — if paid access was never provisioned or a platform defect prevented use of core features for the first 7 days after the initial paid subscription start, and you request a refund within that window.
• Statutory / consumer rights — where Indian law requires a refund, we will comply.
• Enterprise order forms — refunds only as expressly stated in the signed contract.

Free / Starter plans have no paid fees and are not eligible for refunds. SLA availability shortfalls are remedied by service credits, not cash refunds, unless an enterprise agreement says otherwise.

4. How to request a refund

Email contact@qsasset.com (or legal@neurqai.com) with:

• Registered account email and tenant / organization name
• Invoice number, payment receipt, or transaction ID
• Amount paid, payment date, and reason for the refund request

5. Refund method

Approved refunds are returned via the same method used for payment (credit/debit card, UPI, net banking, or payment gateway settlement). If that instrument is closed or unavailable, we will process a bank transfer (NEFT/IMPS/RTGS) to an account you designate in writing. We do not issue refunds in cash or as third-party wallet credit unless required by the original payment rail.

6. Refund timeline

• Acknowledgement — within 2 business days of a complete request (IST business days).
• Decision — within 5 business days after we receive all needed details.
• Credit to your payment method — within 7–14 business days after approval. Card and UPI networks may take additional time to post the credit on your statement.

You will receive email confirmation when the refund is initiated and when it is marked completed on our side.

7. Contact

NeurQ AI Labs Private Limited · C-403 Royal Estate Apartment, 7 Laplace Hazratganj, Lucknow - 226001, Uttar Pradesh, India · contact@qsasset.com